Night-Shift IT Administrator & End-User Support

Orizon; Chanute (KS); On-site; USD 48,000 - 60,000; Full time

Job summary

Orizon is seeking an experienced Desktop Support Technician to install, configure, test, maintain, monitor, and troubleshoot end user computing devices and peripherals in a manufacturing setting. You will support local and remote clients, perform repairs, and manage tickets to resolution.

The role emphasizes collaboration with the technology team, vendor coordination, and maintaining documentation of all IT facets.

Qualifications

• 3–5 years proven experience within a desktop support role.
• Associates degree in IT or equitable experience.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to work with individuals of various technical backgrounds to troubleshoot and setup systems.
• Excellent verbal, written and listening skills with clear instructions.

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment.
• Support both local and remote client devices and applications.
• Perform repairs to client devices and peripheral equipment.
• Conduct diagnostics to understand and resolve problems or to provide technical assistance and support.
• Utilize ticketing system to manage issues to resolution.
• Develop procedures to help users in the proper use of devices and applications.
• Support/maintain user accounts through Active Directory including the creation and management of group membership.
• Assist with planning, implementation, maintenance and documentation of all facets of technology support.
• Collaborate with technology team members to address and elevate issues as required.
• Collaborate with vendors to support deployed hardware and systems.
• Perform file level recoveries.
• Assist in maintaining OSD systems.
• Assist core infrastructure team in maintaining various systems (voip, email).
• Maintain safe and clean work environment.
• Perform other duties as assigned.

Skills

Desktop support

Customer service

Diagnostics and troubleshooting

Independent and teamwork

Excellent communication

Education

Associates degree in IT

Tools

Active Directory

Ticketing system

Job description

Orizon is seeking an experienced Desktop Support Technician to install, configure, test, maintain, monitor, and troubleshoot end user computing devices and peripherals in a manufacturing setting. You will support local and remote clients, perform repairs, and manage tickets to resolution.

The role emphasizes collaboration with the technology team, vendor coordination, and maintaining documentation of all IT facets.