Night Shift Hospital Security Officer

Trinity Health MI; Grand Rapids (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Trinity Health MI is seeking a Security Officer for the night shift to ensure a safe environment for staff, patients, and visitors. The role emphasizes enforcing hospital policies, state statutes, and local ordinances within legal limits while maintaining professionalism and a helpful presence throughout Trinity Health facilities.

The position requires a high school diploma or GED, a Michigan driver’s license, and six months of customer service experience with de-escalation skills.

Qualifications

• High school diploma or GED is required.
• At least six months in a customer service-related role with strong communication and de-escalation skills.
• Valid Michigan driver’s license and clean driving record.
• Training in security and defensive tactics is required.

Responsibilities

• Intervenes with disorderly individuals, using non-violent crisis intervention before physical intervention takes place.
• Assists nursing staff with clinical ordered patient restraints and management of combative patients.
• Performs vehicle parking lot patrols; provides security escorts as assigned.
• Greets, directs and assists customers, visitors, patients and colleagues of Trinity Health throughout the organization, including emergency room and patrolled areas of the facilities.
• Escorts, patients, visitors, and colleagues to and from their vehicle when necessary. Directs customers to appropriate areas of the hospital by walking or guiding another officer.
• Assists with location and delivery of wheelchairs upon request.
• Provides information and insight, based on observation and communication, to staff regarding security sensitive issues.
• Accurately assesses and articulates incidents that require a security report; interviews individuals involved and photographs as necessary.
• Responds to panic/security alarms when alerted and provides necessary assistance.
• Coordinates work activities with co-workers to maintain a positive team atmosphere.

Skills

Customer service

De-escalation

Communication

Teamwork

Education

High School Diploma or GED

Job description

Trinity Health MI is seeking a Security Officer for the night shift to ensure a safe environment for staff, patients, and visitors. The role emphasizes enforcing hospital policies, state statutes, and local ordinances within legal limits while maintaining professionalism and a helpful presence throughout Trinity Health facilities.

The position requires a high school diploma or GED, a Michigan driver’s license, and six months of customer service experience with de-escalation skills.