Security Officer

Trinity Health; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Trinity Health in Grand Rapids, MI is seeking a dedicated Night Shift Security Officer to ensure safety for staff, patients, and visitors. You will enforce hospital policies, patrol the premises, assist with patient restraints, and coordinate with law enforcement when needed.

The role requires strong de-escalation skills, valid Michigan driver’s license, and completion of internal security trainings (CPI, PPCT, CPR) within the first 6 months.

Qualifications

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and de-escalation skills.
• Valid State of Michigan driver’s license with insurable record.
• Ability to complete training in chemical agent sprays, restraints, PPCT, CPI, and other defensive tactics.
• No criminal record.

Responsibilities

• Intervenes with disorderly individuals using non-violent crisis intervention.
• Assists nursing staff with patient restraints and management of combative patients.
• Performs vehicle parking lot patrols and security escorts.
• Greets and directs customers, visitors, patients and colleagues throughout the hospital.
• Interacts with law enforcement at various levels.
• Responds to alarms and documents incidents.

Skills

De-escalation

Communication

Customer service

Observation & reporting

Crisis intervention

Education

High school diploma or GED

Associate's or Bachelor's in Criminal Justice/Security

Tools

Chemical Agent Sprays

Handcuffs/restraints

PPCT Training

CPI Training

Job description

Employment Type: Full time Shift: Night Shift Description: Position Summary: The Security Officer ensures a safe and secure environment for staff, patients, and visitors by enforcing hospital policies, federal and state statutes, and local ordinances within legal limits. They protect hospital property, support Trinity Health's security efforts, and safeguard patients, employees, and guests. With a welcoming and resourceful presence, they maintain professionalism in a highly visible role, demonstrating high energy and a can-do attitude.

Hours | Schedule: Full-time, Nights

What the Security Officer will do:

• Intervenes with disorderly individuals, using non-violent crisis intervention before physical intervention takes place.
• Assists nursing staff with clinical ordered patient restraints and management of combative patients.
• Performs vehicle parking lot patrols; provides security escorts as assigned.
• Greets, directs and assists customers, visitors, patients and colleagues of Trinity Health throughout the organization, including emergency room and patrolled areas of the facilities.
• Assists with way finding and guidance as needed.
• Escorts, patients, visitors, and colleagues to and from their vehicle when necessary.
• Directs customers to appropriate areas of the hospital by physically walking to the area or engaging another officer to provide escort.
• Assists with location and delivery of wheelchairs upon request.
• Provides information and insight, based on observation and communication, with customers to staff as appropriate relating to security sensitive issues, awareness of suspicious individuals/activities.
• Accurately assesses and articulates incidents or events that require a security report.
• Interviews individuals involved and takes photographs as necessary.
• Responds to panic/security alarms when alerted and provides necessary assistance.
• Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives.
• Upon authorization by the Director and completion of chemical agent training, may carry chemical agent spray while performing uniform job functions.
• Interacts with law enforcement representatives of Local, County, State and Federal levels.

What the Security Officer will need:

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and de-escalation skills.
• Valid State of Michigan driver's license at time of hire, AND insurable under Trinity Health liability insurance guidelines with an acceptable driving record.
• Ability to complete training in Chemical Agent Sprays, handcuffs/restraints, Pressure Point Control Tactics (PPCT), Crisis Prevention Institute (CPI), and other defensive tactics.
• No criminal record.
• Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management or related field.
• Preferred: One year of experience as a Police Officer, Public Safety Officer, Corrections, School Security, Hospital Security, Public Act 330 Security Police Officer, Corporate Security or Military Experience.
• Experience in environment of comparable size and complexity.
• Preferred: Michigan Commission on Law Enforcement Standards (MCOLES) certifiable OR certified.
• First Aid -(FIRSTAID/CPR Certification).
• Certification as a Security Police Officer under Public Act 330.

Training:

• Successfully complete internal Field Training Program.
• Successfully pass IAHSS Basic Certification (Must be completed within 1st 6 months of employment).
• Successfully Complete CPI (Crisis Prevention Institute) Training (Must be completed within 1st 6 months of employment).
• Successfully Complete PPCT (Pressure Point Control Tactics) Training (Must be completed within 1st 6 months of employment).
• Successfully complete CPR (Cardio Pulmonary Resuscitation) Training (Must be completed within 1st 6 months of employment).

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.