Night Shift: Hospital Communications & Emergency Operator

Mercy Cedar Rapids; Center (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hospitals & patient-centered care

Job summary

Mercy Medical Center is seeking a compassionate call center associate to serve as the primary contact for inbound calls, directing callers to the right departments and providing information with HIPAA-compliant care. The role supports patient and visitor experiences by maintaining a calm, friendly voice and accurate communication during triage and routing to hospital staff.

Responsibilities include triaging calls, coordinating with Mercy Answering Service, and assisting with emergency

Qualifications

• Previous customer service knowledge preferred.
• Basic computer skills required.
• High School Diploma or Equivalent required.

Responsibilities

• Serve as the primary contact for inbound phone calls to Mercy Medical Center.
• Manage calls by prioritizing, screening, paging, and directing to appropriate locations.
• Escalate and relay emergency incidents and code messages clearly and calmly.

Skills

Customer service

Multi-line phones

Clear communication

Basic computer skills

Education

High School Diploma or Equivalent

Job description

Mercy Medical Center is seeking a compassionate call center associate to serve as the primary contact for inbound calls, directing callers to the right departments and providing information with HIPAA-compliant care. The role supports patient and visitor experiences by maintaining a calm, friendly voice and accurate communication during triage and routing to hospital staff.

Responsibilities include triaging calls, coordinating with Mercy Answering Service, and assisting with emergency