Field Service Technician - Gaming Devices (2nd Shift)

Light and Wonder International, Inc.; City of Rochester (NY); In loco; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Dental

Vision

Paid vacation

401(k) plan

Tuition assistance

Descrizione del lavoro

Light & Wonder is hiring for a field service role in Farmington, NY. This is a 2nd shift, customer-facing position focusing on preventative maintenance, diagnostics, and installation preparation for video lottery terminals and electronic table games.

You will perform troubleshooting, maintain records, and ensure safety and compliance with Gaming Commission standards while supporting casino partners across the region.

Competenze

• Must be at least 21 years old with valid driver's license and gaming license eligibility.
• 1 year of experience with electronic gaming devices, or 6 months plus gaming school certificate.
• Perform basic troubleshooting to assembly level.
• Knowledge of electricity, electronics, and mechanics of gaming devices.
• Understanding of network communication and troubleshooting.
• Lift and carry 50 lbs regularly.
• Transport heavy equipment with proper moving devices.
• Safe use of hand and power tools.
• Basic PC operation and related security risks.
• Basic Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Read and understand Light & Wonder schematics and service manuals.
• Able to handle conversions or installations with limited supervision.
• Maintain good customer relations internally and externally.
• Knowledge of current Light & Wonder gaming devices at assembly level.
• Good problem-solving skills.
• Travel may be required to other facilities within department.
• Shift may be 1st, 2nd or 3rd.

Mansioni

• Perform Preventative maintenance on VLTs, ETGs, and related equipment.
• Verify VLT status via diagnostics and testing.
• Navigate Management Terminal daily for VLT status checks.
• Assemble and prepare accessories per change orders.
• Complete accurate Incident Reports per standards.
• Maintain detailed maintenance records and logs.
• Follow LW Field Service standards and procedures.
• Follow LW safety procedures in vehicle, loading, ladder use, electricity.
• Ensure tools and equipment are safe and in good condition.
• Stay current with LW advisories and eLearning.
• Review issues with management and technical lead as needed.

Conoscenze

Electrical/electronics basics

Troubleshooting

Network basics

PC operation

Microsoft Office

Problem solving

Customer relations

Formazione

High school diploma or equivalent

Strumenti

Hand tools

Power tools

Diagnostic equipment

Reading schematics

Descrizione del lavoro

Light & Wonder is hiring for a field service role in Farmington, NY. This is a 2nd shift, customer-facing position focusing on preventative maintenance, diagnostics, and installation preparation for video lottery terminals and electronic table games.

You will perform troubleshooting, maintain records, and ensure safety and compliance with Gaming Commission standards while supporting casino partners across the region.