Night-Shift Fleet Operations Leader

tadedicated; Davenport (IA); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Company Holidays

Life Insurance

Disability Insurance

HSA/FSA

Dependent Care

Employee Assistance Program

Job summary

TA Dedicated is seeking a Fleet Leader (Dedicated Account Leader) in Davenport, IA. The role manages customer transportation operations, driver support, load planning, dispatch, and service delivery to ensure safety and high customer satisfaction.

The ideal candidate will coordinate daily operations, optimize fleet utilization, monitor performance and compliance with DOT/OSHA standards, and partner with customers and drivers to drive value and growth.

Qualifications

• A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics.
• Prior experience as an Account or Customer Service Manager in Supply Chain, Transportation and/or Logistics.
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations.
• Familiarity with Transportation Management Systems (TMS)
• Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
• Excellent communication handling with ambiguity and change management
• Intermediate skill-level in MS Excel and other MS Office Suite programs

Responsibilities

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as the primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization and efficiency.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, certifications, and ongoing development.
• Provide ongoing feedback and support to improve employee performance.
• Ensure compliance with DOT, OSHA, customer, and company safety standards and policies.
• Negotiate transportation rates and coordinate with carriers to provide cost-effective transportation solutions while maintaining service expectations.
• Review invoices, expenses, and vendor payments for accuracy and timeliness.
• Monitor account performance and support profitability goals through effective operational management.
• Conduct customer reviews and help support account growth and retention efforts.
• Communicate customer needs, operational updates, and business objectives to employees and stakeholders.
• Collaborate with cross-functional teams to support customer and business needs.
• Perform other duties as assigned.

Skills

Fleet leadership

Load planning

Dispatcher coordination

Customer service

MS Excel

TMS familiarity

FMCSA/DOT regulations

Communication

Education

Bachelor's degree or equivalent in Supply Chain/Logistics

Tools

TMS

MS Excel

Job description

TA Dedicated is seeking a Fleet Leader (Dedicated Account Leader) in Davenport, IA. The role manages customer transportation operations, driver support, load planning, dispatch, and service delivery to ensure safety and high customer satisfaction.

The ideal candidate will coordinate daily operations, optimize fleet utilization, monitor performance and compliance with DOT/OSHA standards, and partner with customers and drivers to drive value and growth.