Senior Fleet Leader

tadedicated; Eagan (MN); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k + Company Match

Paid Vacation

Sick Days

Company Holidays

Life Insurance

Short-Term Disability

Long-Term Disability

HSA/FSA

Employee Assistance Program

Job summary

TA Dedicated in Eagan, MN is seeking a Senior Dedicated Account Leader to oversee transportation operations, lead drivers, plan dispatch, and drive profitability. This role demands strong leadership, strategic thinking, and a focus on safety, service, and customer satisfaction.

You will manage daily dispatch, monitor KPIs, develop teams, and collaborate across departments to optimize equipment utilization and ensure compliance with DOT/OSHA standards while delivering exceptional results.

Qualifications

• Bachelor's degree or equivalent required.
• Strong leadership and relationship-building abilities.
• Excellent communication and problem-solving skills.
• Proficiency in MS Excel and MS Office Suite.

Responsibilities

• Lead, develop, and retain a team of drivers or oversee non-driving staff.
• Plan and dispatch the dedicated fleet work assignments.
• Serve as primary decision-maker for the company and customer interests.
• Generate reports on load weight, miles, and backhaul revenue to maximize usage.
• Manage P&L, accruals, billing, payroll, and adjustments to meet financial goals.
• Handle service issues and ensure on-time delivery and safety compliance.
• Provide ongoing feedback and support to improve performance and training needs.
• Monitor driver training records and DOT/OSHA compliance.
• Oversee equipment maintenance and vendor invoice processes.
• Conduct customer reviews to understand needs and define value proposition.
• Negotiate vendor rates and communicate business needs to staff.

Skills

Leadership

Communication

Problem solving

MS Excel

Education

Bachelor's degree or equivalent

Bachelor's degree in Transportation & Logistics preferred

Job description

Senior Dedicated Account Leader

Eagan, MN | Onsite

Salary: $72,000 - $82,000 DOE

JOB SUMMARY

The Senior Dedicated Account Leader oversees customer transportation operations, combining fleet management, load planning, and customer account support. This role leads and develops drivers, ensures safe and efficient operations, and delivers exceptional service to assigned customers.

Responsibilities include optimizing driver and equipment utilization, managing daily dispatch activities, supporting safety and compliance initiatives, and driving operational performance to meet business objectives. The Senior Dedicated Account Leader monitors key performance metrics, implements operational improvements, and makes strategic decisions to maximize efficiency, service, and profitability.

The ideal candidate is a results-driven leader with strong communication, problem-solving, and relationship-building skills who thrives in a fast-paced environment and is committed to teamwork, customer satisfaction, and continuous improvement.

ESSENTIAL FUNCTIONS

• Lead, develop, and retain a team of drivers. May oversee non-driving associates.
• Plan and dispatch the dedicated fleet work assignments.
• Serve as the primary contact that is empowered to make decisions in the best interest of the Company and the customer.
• Generate reports and analyzes dedicated contract carriage (DCC) load weight, miles driven, and back haul (i.e., return trip) revenue to maximize equipment usage.
• Manages profit and loss statements, accruals, billing, payroll, and adjustments to meet financial goals and objectives.
• Manages service issues (i.e., late deliveries, damages, proof of delivery, lost freight, rate issues, and special requirements).
• Assist associates & leaders as needed in any capacity, including additional coverage when they are out of the office.
• Determines employees' training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Monitors and updates employee training records and driver certifications to ensure safety regulations (i.e., Department of Transportation [DOT] and Occupational Health and Safety Administration [OSHA]) compliance.
• Monitors the equipment maintenance program to ensure equipment is maintained, DOT compliance is met, and accidents and injuries are minimized.
• Processes vendor invoices, purchasing card transactions, and expense reports to ensure expenses meet company guidelines and to verify vendors are paid within established deadlines.
• Conducts customer reviews and fulfills customer commitments to demonstrate an understanding of customer needs and to define the TA Dedicated value proposition.
• Monitors account performance and the month-end close, reviews vendor costs, and negotiates vendor rates to ensure monthly profitability goals are met, as well as communicates customer business needs to employees to ensure job responsibilities and customer impact are understood and to share updates on new services and operational objectives.
• May upgrade and purchase new materials and trailers to replace and repair materials and reduce service failures.
• Performs other related duties as assigned

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES

• Bachelor's degree or equivalent experience required. Bachelor's degree in Transportation & Logistics preferred.
• 3+ years experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Ability to resolve issues without follow up
• Outstanding communication skills.
• Effectively copes with change and is energized by tough challenges.
• Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
• Proficient in MS Excel and other MS Office Suite programs.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Why work for us?

• At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
• We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
• We pride ourselves on open and honest communication throughout our relationships.

Some of our benefits, include:

• Fun Work Environment
• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)

More About Us

TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.

TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry.