Fleet Leader (Third Shift)

tadedicated; Davenport (IA); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Company Holidays

Life Insurance

Disability Insurance

HSA/FSA

Dependent Care

Employee Assistance Program

Job summary

TA Dedicated is seeking a Fleet Leader (Dedicated Account Leader) in Davenport, IA. The role manages customer transportation operations, driver support, load planning, dispatch, and service delivery to ensure safety and high customer satisfaction.

The ideal candidate will coordinate daily operations, optimize fleet utilization, monitor performance and compliance with DOT/OSHA standards, and partner with customers and drivers to drive value and growth.

Qualifications

• A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics.
• Prior experience as an Account or Customer Service Manager in Supply Chain, Transportation and/or Logistics.
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations.
• Familiarity with Transportation Management Systems (TMS)
• Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
• Excellent communication handling with ambiguity and change management
• Intermediate skill-level in MS Excel and other MS Office Suite programs

Responsibilities

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as the primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization and efficiency.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, certifications, and ongoing development.
• Provide ongoing feedback and support to improve employee performance.
• Ensure compliance with DOT, OSHA, customer, and company safety standards and policies.
• Negotiate transportation rates and coordinate with carriers to provide cost-effective transportation solutions while maintaining service expectations.
• Review invoices, expenses, and vendor payments for accuracy and timeliness.
• Monitor account performance and support profitability goals through effective operational management.
• Conduct customer reviews and help support account growth and retention efforts.
• Communicate customer needs, operational updates, and business objectives to employees and stakeholders.
• Collaborate with cross-functional teams to support customer and business needs.
• Perform other duties as assigned.

Skills

Fleet leadership

Load planning

Dispatcher coordination

Customer service

MS Excel

TMS familiarity

FMCSA/DOT regulations

Communication

Education

Bachelor's degree or equivalent in Supply Chain/Logistics

Tools

TMS

MS Excel

Job description

Job Title:Fleet Leader (Dedicated Account Leader)
Location:Davenport IA | Onsite
Schedule:7:00 PM to 4:00 AM(3rd Shift)
Salary:$56,000 - $70,000 DOE

Job Summary:

The Dedicated Account Leader is responsible for managing customer transportation operations, including driver support, load planning, dispatch, and customer service. This role works closely with drivers, customers, and internal teams to ensure safe, efficient, and reliable transportation services while maintaining high levels of customer satisfaction.

The Dedicated Account Leader coordinates daily operations, optimizes fleet utilization, resolves service issues, and helps drive operational performance. This position plays a key role in supporting account success, ensuring compliance with safety and regulatory requirements, and contributing to the achievement of operational and financial goals.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service to both customers and drivers.

What does a normal day look like?

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as the primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization and efficiency.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, certifications, and ongoing development.
• Provide ongoing feedback and support to improve employee performance.
• Ensure compliance with DOT, OSHA, customer, and company safety standards and policies.
• Negotiate transportation rates and coordinate with carriers to provide cost-effective transportation solutions while maintaining service expectations.
• Review invoices, expenses, and vendor payments for accuracy and timeliness.
• Monitor account performance and support profitability goals through effective operational management.
• Conduct customer reviews and help support account growth and retention efforts.
• Communicate customer needs, operational updates, and business objectives to employees and stakeholders.
• Collaborate with cross-functional teams to support customer and business needs.
• Perform other duties as assigned.

What makes this job right for you?

• A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics.
• Prior experience as an Account or Customer Service Manager in Supply Chain, Transportation and/or Logistics.
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations.
• Familiarity with Transportation Management Systems (TMS)
• Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
• Excellent communication handling with ambiguity and change management
• Intermediate skill-level in MS Excel and other MS Office Suite programs

Why work for us?

• At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
• We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
• We pride ourselves on open and honest communication throughout our relationships.

Some of our benefits, include:

• Fun Work Environment
• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
Employee & Immediate Family Assistance Program (EAP)

More About Us:

TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.

We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law