Night-Shift End User Support Lead (Senior)

International

San Antonio (TX)

Presencial

USD 85.000 - 120.000

Jornada completa

Hace 2 días

Sé de los primeros/as/es en solicitar esta vacante

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Descripción de la vacante

International Motors in San Antonio seeks a Senior Lead End User Support Specialist for the night shift to provide hands-on technical support and lead the night team. This salaried role coordinates high-impact incidents, guides junior staff, and ensures consistent end-user service across Windows endpoints and enterprise apps.

The position requires strong troubleshooting, ServiceNow experience, and the ability to communicate with users and IT teams.

Formación

Bachelor's degree with 5+ years IT support using network remote access.
At least 1 year of lead experience.
Master's degree with 3+ years IT support using network remote access plus 1 year lead experience.
8+ years IT experience with lead experience.

Responsabilidades

Provide advanced end-user technical support and troubleshooting for hardware, software, access, and workplace technology issues.
Coordinate and prioritize night-shift support activities, including escalations and high-impact incidents.
Serve as a technical escalation point and provide guidance to other support specialists.
Help maintain consistent support processes, ticket quality, documentation, and appropriate escalation to other IT teams.
Communicate significant incidents, recurring issues, and outstanding items to the appropriate teams for follow-up.
Support continuous improvement of end-user support processes and the employee technology experience.