Night-Shift EMS Dispatcher: Fast-Paced, Impactful Care

American Medical Response, Inc.; Stone Mountain (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

American Medical Response, Inc. is hiring an EMS Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services.

This full-time role (shift: 6PM-6AM) requires clear communication to ensure quality support for providers and patients. Responsibilities include monitoring calls and emails, scheduling and routing transportation, documenting communications, and coordinating with allied health and public safety personnel.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls.
• EMD Certification required.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Skills

Dispatcher experience

Clear communication

Multitasking

Education

High school diploma or GED

EMD Certification

Job description

American Medical Response, Inc. is hiring an EMS Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services.

This full-time role (shift: 6PM-6AM) requires clear communication to ensure quality support for providers and patients. Responsibilities include monitoring calls and emails, scheduling and routing transportation, documenting communications, and coordinating with allied health and public safety personnel.