Night Shift EMS Dispatcher – CAD & Transport Coordination

DocGo; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Sign-on Bonus up to $3,000

Referral Bonus up to $1,500

Job summary

A healthcare service provider in New York seeks a full-time Call Manager. The role involves handling high-volume intake calls, coordinating transport activities, and providing exceptional customer service. Key qualifications include a High School Diploma and strong communication skills. Candidates with 1-2 years of EMS dispatch experience are preferred. This position offers a dynamic work environment and the opportunity to contribute to high-quality patient care.

Qualifications

• High School Diploma / GED required.
• Strong verbal and written communication skills.
• Excellent interpersonal and teamwork skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Handle high-volume intake calls and dispatch using CAD systems.
• Determine the appropriate level of care for transport activities.
• Provide courteous service to medical facilities and the public.
• Assign trips to appropriate resources based on needs.
• Collect patient billing information and assist with pre-billing.

Skills

Strong verbal and written communication skills

Excellent interpersonal and teamwork skills

Ability to multitask and prioritize

Ability to remain calm in high-pressure situations

Education

High School Diploma / GED

Tools

Computer-aided dispatch (CAD) software

Job description

A healthcare service provider in New York seeks a full-time Call Manager. The role involves handling high-volume intake calls, coordinating transport activities, and providing exceptional customer service. Key qualifications include a High School Diploma and strong communication skills. Candidates with 1-2 years of EMS dispatch experience are preferred. This position offers a dynamic work environment and the opportunity to contribute to high-quality patient care.