EMS Dispatcher: High-Impact Patient Communications

County Emergency Communications; Varysburg (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in New York seeks Emergency Medical Dispatchers to handle high-stress calls, gather patient data, establish response priorities, and coordinate ambulance resources.

This role may require CPR and Emergency Medical Dispatcher certification, with sponsorship for training, and adherence to protocols and oversight. Shifts may include nights, weekends, and overtime as operations run continuously.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required or sponsored training may be provided.
• EMD certification may be required before appointment or during training.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Verify location, callback number, and access details.
• Ask approved questions about patient condition and priority.
• Determine response priority and coordinate ambulance resources.
• Provide protocol-based instructions and relay information to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Calm under pressure

Clear communication

Education

High school diploma or equivalent

EMD certification optional or required

Job description

County Emergency Communications in New York seeks Emergency Medical Dispatchers to handle high-stress calls, gather patient data, establish response priorities, and coordinate ambulance resources.

This role may require CPR and Emergency Medical Dispatcher certification, with sponsorship for training, and adherence to protocols and oversight. Shifts may include nights, weekends, and overtime as operations run continuously.