Night Shift Dispatcher: Coordinating Life-Saving Calls

Fisher-Titus Medical Care group; Kentucky; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Night shift

Full-time position

Medical & Dental coverage

401K match

Paid time off

Tuition assistance

Job summary

Fisher-Titus Medical Care group is seeking a dispatcher/call taker for the NCEMS Communications Center in the United States. You will receive and dispatch emergency and non-emergency calls, assess situations, and coordinate internal and external resources with a focus on patient care and safety.

The role requires handling diverse calls, maintaining confidentiality under HIPAA, and collaborating with local police, fire, and Life Flight teams.

Qualifications

• High School or better in General.
• CPR certification preferred.
• Ability to handle inbound calls and coordinate resources with critical thinking.

Responsibilities

• Take inbound emergency and non-emergency calls and assess priority.
• Coordinate appropriate internal and external resources for EMS.
• Document transportation details in the CAD system.
• Assign level of care for ambulance/ambulette transfers.
• Maintain patient confidentiality per HIPAA and HIPAA guidelines.
• Maintain relationships with Police, Fire, and Life Flight as needed.
• Assist with mental health transports when required.

Skills

Customer service

Emergency dispatch

Multi-tasking

HIPAA compliance

Education

High School diploma

Tools

CAD system

Job description

Fisher-Titus Medical Care group is seeking a dispatcher/call taker for the NCEMS Communications Center in the United States. You will receive and dispatch emergency and non-emergency calls, assess situations, and coordinate internal and external resources with a focus on patient care and safety.

The role requires handling diverse calls, maintaining confidentiality under HIPAA, and collaborating with local police, fire, and Life Flight teams.