Dispatcher- Night Shift

North-Central-Ems; Milan Township (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & Dental coverage

401K match

Paid time off

Tuition assistance

Job summary

North-Central EMS is seeking a dispatcher/call taker to support the NCEMS Communications Center. You will receive and dispatch emergency and non-emergency calls from the public EMS personnel, assess situations, prioritize needs, and coordinate internal and external resources.

This full-time night-shift position requires a customer-focused attitude, accuracy in documentation, and the ability to work under pressure while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Customer-focused attitude and professional demeanor.
• Ability to prioritize, assess situations and coordinate resources.
• Experience with dispatch or call-taking is a plus.

Responsibilities

• Receives and dispatches emergency and non-emergency calls.
• Assess and prioritize situations and coordinate resources.
• Manage calls with critical thinking and multi-tasking.
• Complete required CAD documentation for transfers.
• Document interactions accurately in the CAD system.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Customer service

Multi-tasking

Critical thinking

Communication

Education

High School diploma or equivalent

Tools

CAD system

Job description

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work- Full time, Night shift
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

General Summary:

This employee performs a variety of skills in support of the NCEMS Communications Center; receives and dispatches emergency and non-emergency calls from the public EMS Personnel; participates in the work of a dispatcher/call taker and performs other duties as assigned.

Assist with mental health transports, as needed.

Essential Functions:

• Demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
• Responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
• Manages both emergency and non-emergency calls using a high level of critical thinking and multi-tasking skills.
• Completes required documentation needed to schedule ambulance and ambulette transfers.
• Documents in the CAD system when required.
• Assigns appropriate level of care of transportation based on the patient/client criteria.
• Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the North Central EMS team.

Qualifications

Education

Preferred

High School or better in General.

Licenses & Certifications

Preferred

Certification CPR

Equal Opportunity Employer
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