Night-Shift Desk-side IT Support Technician

Insight Global; Goodyear (AZ); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Insight Global is seeking an IT Support Specialist to handle Tier 2 and 3 IT support for a global logistics customer. You will work with ServiceNow, end-user devices, and troubleshoot hardware, software, and networking issues in a warehouse setting.

Strong communication and customer service skills are essential as you train users on Office applications and collaborate with IT staff. Night shifts Friday–Tuesday may be required.

Qualifications

• 2+ years of experience supporting end-user equipment and telephony equipment.
• 2+ years installing, troubleshooting and supporting corporate AV equipment and desktop PCs.
• 3 years of warehouse experience supporting end-use equipment.

Responsibilities

• Troubleshoot Tier 2 and 3 escalated issues.
• Manage ITSM tickets and track workload.
• Troubleshoot hardware, software and network issues on laptops, PCs, thin clients, and mobile devices.
• Train end users on Microsoft Office applications including Office 365 and Outlook.
• Lead site IT projects and equipment deployments.
• Create batch files or PowerShell scripts for asset management.

Skills

End-user support

Hardware troubleshooting

Networking troubleshooting

RF scanners

Android devices

PowerShell scripting

Customer service

Communication skills

Education

CompTIA A+ Certified

N+ Network certification

Tools

SCCM

Active Directory

Office 365

Outlook

ITSM ticketing tools

Job description

Insight Global is seeking an IT Support Specialist to handle Tier 2 and 3 IT support for a global logistics customer. You will work with ServiceNow, end-user devices, and troubleshoot hardware, software, and networking issues in a warehouse setting.

Strong communication and customer service skills are essential as you train users on Office applications and collaborate with IT staff. Night shifts Friday–Tuesday may be required.