Night Shift IT Support Specialist (Tier 1)

Mike Collins and Associates; Vista Hills (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

We believe talent deserves a human touch. MCA, a New Charter Technologies company, is seeking a proactive and tech-savvy Technical Support Representative to provide Tier 1 IT support and serve as the first point of contact for end-user service requests.

This on-site midnight shift role requires strong troubleshooting skills, excellent communication, and the ability to collaborate with NOC, CSRs, TSMs, and other IT support tiers to resolve issues efficiently, while delivering professional

Qualifications

• Minimum of 1 year experience troubleshooting PC systems in a professional environment.
• Strong verbal and written communication skills.
• Ability to work independently.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or ticketing system.
• Diagnose and resolve Tier 1 issues in a timely and efficient manner.
• Escalate unresolved or advanced issues to higher-tier support teams with proper documentation.
• Follow standard operating procedures and stay updated with all technical support guidelines from the TSM.
• Perform routine preventative maintenance tasks, patch management, and assist with documentation.
• Support Network Operations projects by completing assigned subtasks.

Skills

Troubleshooting PC systems

Customer service

Communication

Education

CompTIA A+ Certification

Tools

Microsoft Office

Email clients

Web browsers

Job description

We believe talent deserves a human touch. MCA, a New Charter Technologies company, is seeking a proactive and tech-savvy Technical Support Representative to provide Tier 1 IT support and serve as the first point of contact for end-user service requests.

This on-site midnight shift role requires strong troubleshooting skills, excellent communication, and the ability to collaborate with NOC, CSRs, TSMs, and other IT support tiers to resolve issues efficiently, while delivering professional