Night Shift: Customer Setup & Operations Specialist

Global Partners LP; Massachusetts; On-site; USD 66,000 - 93,000; Full time

Job summary

Global Partners LP is seeking an Operational Support Specialist to assist all sales groups with customer setup information, data input, record maintenance, and allocations. The role includes after-hours on-call support one week per month and collaboration with internal/external contacts to ensure timely setup.

Responsibilities include ensuring accurate records, coordinating terminal setups, and resolving inquiries.

Qualifications

• Customer service experience, managing customer setups and maintaining data.
• Excellent verbal and written communication skills.
• Professional demeanor and the ability to solve problems, work under pressure and effectively handle/resolve issues.
• Demonstrated time management skills; ability to organize and manage multiple priorities; strong attention to detail and teamwork.
• Proficiency with Microsoft Office Suite, Openlink, RightAngle, PDI Software.
• Interpret documents such as insurance certificates, account request forms, and other operational correspondences.
• Bachelor's Degree.

Responsibilities

• Partners with internal and external contacts to obtain all new customer setup information, including taxes, pricing and other customer related information; ensures records are obtained and processed within defined timelines.
• Coordinates with other suppliers to ensure full setup for terminals.
• Inputs and maintains all customer setup information in legacy and terminal automation systems.
• Handles inquiries and issues related to customer setup information; researches and resolves issues; escalates to manager as appropriate.
• Serves as the point of contact for customers with allocation and loading issues; researches and resolves issues; escalates to management as appropriate.
• Communicates with clients and maintains key customer relations.
• Compiles reports on customer setups as needed.
• Configures and distributes driver access cards.
• Monitors and manages carrier insurance documentation.
• Handles terminal access agreements.
• Requires after hours on call support - one week a month.
• Performs other duties as required.

Skills

Customer service

Data management

Communication

Problem solving

Time management

Teamwork

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Openlink

RightAngle

PDI Software

Job description

Global Partners LP is seeking an Operational Support Specialist to assist all sales groups with customer setup information, data input, record maintenance, and allocations. The role includes after-hours on-call support one week per month and collaboration with internal/external contacts to ensure timely setup.

Responsibilities include ensuring accurate records, coordinating terminal setups, and resolving inquiries.