Night-Shift Customer Operations Specialist — Remote

Mercuryo; Spain (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive market rate salary

22 days annual leave + 6 company days

Comprehensive health insurance

Job summary

Mercuryo, a global fintech company, is hiring for a permanent night shift role in our Customer Operations team. You will deliver exceptional English-language support via live chat, email, and social channels, taking ownership of issues, reporting incidents to engineering, and driving high standards of service.

Join a remote-first environment across 30 countries, with 24/7 operations, 22 days leave plus company days, comprehensive health plans, and ongoing professional development.

Qualifications

• Strong written and spoken English communication skills.
• Ability to manage multiple inquiries efficiently.
• Experience in merchant support or FinTech startups is a bonus.

Responsibilities

• Provide exceptional customer support via live chat, email, and social channels in English.
• Own customer issues and provide proactive solutions.
• Escalate incidents to engineering and monitor for technical problems.
• Maintain high service standards and collect feedback to improve products.
• Use Jira to describe and assign tasks to the tech team.
• Collaborate with a diverse, dynamic team.

Skills

Excellent English communication

Multi-channel support

Customer-centric

Tools

Zendesk

Jira

Job description

Mercuryo, a global fintech company, is hiring for a permanent night shift role in our Customer Operations team. You will deliver exceptional English-language support via live chat, email, and social channels, taking ownership of issues, reporting incidents to engineering, and driving high standards of service.

Join a remote-first environment across 30 countries, with 24/7 operations, 22 days leave plus company days, comprehensive health plans, and ongoing professional development.