Veterinary Client Experience Specialist | Overnight Shift

ethosveterinaryhealth; Gilbert (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

CE allowance

Full benefit packages

401K with company match

Overnight pay differential

Paid Time Off

Job summary

AVECCC Gilbert, part of Ethos Veterinary Health, seeks a Client Experience Specialist for a full-time or part-time role in Gilbert, AZ. The position runs Sunday to Wednesday, 7p–7a, with a variation of 3/12-hour shifts.

You will be the first contact for clients and pets, handling phones, greeting arrivals, presenting billing estimates, admitting/discharging patients, maintaining records, and collaborating with veterinarians and techs to deliver exceptional care in a busy ER environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of client administration or receptionist experience.
• Proficiency with computers and good multitasking skills.
• Collaborative mindset and commitment to patient care.

Responsibilities

• Demonstrate excellent customer service and communication skills.
• Display compassion and patience toward clients.
• Answer incoming phone calls from clients, veterinarians, and employees.
• Greet clients and pets upon arrival.
• Handle emergency situations efficiently and calmly.
• Present billing estimates and collect payment for bills.
• Admit and discharge animal patients.
• Provide regular updates to clients on the status of their pet and wait time.
• Document phone conversations in the electronic system.
• Maintain and file patient records and complete all necessary paperwork.
• Enter patient information into the company electronic system.
• Maintain cleanliness of the facility, including sweeping, mopping, and wiping down surfaces.
• Complete other tasks assigned by your supervisor.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

Skills

Customer service

Multitasking

Computer proficiency

Team collaboration

Excellent communication

Education

High school diploma

Job description

AVECCC Gilbert, part of Ethos Veterinary Health, seeks a Client Experience Specialist for a full-time or part-time role in Gilbert, AZ. The position runs Sunday to Wednesday, 7p–7a, with a variation of 3/12-hour shifts.

You will be the first contact for clients and pets, handling phones, greeting arrivals, presenting billing estimates, admitting/discharging patients, maintaining records, and collaborating with veterinarians and techs to deliver exceptional care in a busy ER environment.