Night Shift Command Center Operator – Incident Response

R+L Carriers; Wilmington (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Vacation after 90 days

Employee resorts

Medical/Dental/Vision Insurance

401(k) with company matching

Job summary

R+L Carriers is seeking a Command Center Operator to monitor security events and respond to incidents at our Wilmington Service Center. The role requires strong customer service and the ability to troubleshoot electronics while coordinating with multiple partners.

The position offers full-time hours, various shifts, and a benefits package including vacation after 90 days and access to employee resorts. Prior security or military experience is preferred but not required.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Ability to speak, read and write English.
• Be at least 21 years of age.
• Willing to work nights and weekends if needed.
• Applicants must have a verifiable ten-year work history.
• Prior military, police, or security guard experience preferred but not required.
• Understand CCTV and remote viewing systems.
• Able to react to high-stress situations.
• Strong verbal and written communication skills.
• Strong telephone and customer service skills.
• Experience troubleshooting a variety of electronics issues.

Responsibilities

• Investigating / resolving intrusion attempts.
• Reviewing security events in a SIEM system.
• Communicating with partners regarding claims, safety and business needs.

Skills

Customer service

Verbal communication

Written communication

English language

Stress management

Valid driver’s license

CCTV familiarity

Security awareness

Tools

CCTV systems

Job description

R+L Carriers is seeking a Command Center Operator to monitor security events and respond to incidents at our Wilmington Service Center. The role requires strong customer service and the ability to troubleshoot electronics while coordinating with multiple partners.

The position offers full-time hours, various shifts, and a benefits package including vacation after 90 days and access to employee resorts. Prior security or military experience is preferred but not required.