Night Shift Clinical Concierge & Patient Support

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Full medical, dental, vision plans

Paid time off

Tuition reimbursement

Healthy @ Hopkins program

Employee Referral Bonus

Job summary

Johns Hopkins Hospital in Baltimore, MD is seeking a Clinical Customer Service Representative to be the central point of contact on the care unit for patients, families, visitors and the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties.

The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff &

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills to interact with patients, families and staff.
• Ability to learn clinical and administrative automated systems.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team.
• Provide professional, friendly and efficient daily service in a fast-paced environment.
• Support Nursing and Administrative staff to meet unit and department needs.
• Uphold Johns Hopkins Hospital policy and procedures.

Skills

Interpersonal skills

Microsoft Word

Presentations

Spreadsheets

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Office software suite

Job description

Johns Hopkins Hospital in Baltimore, MD is seeking a Clinical Customer Service Representative to be the central point of contact on the care unit for patients, families, visitors and the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties.

The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff &