Night Shift Clinical Customer Service Pro – Transplant Unit

Johns Hopkins Medicine; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Comprehensive Transplant Unit. This central point of contact supports patients, families, visitors and care teams in a fast-paced environment, delivering professional, friendly service and accurate information using hospital systems.

The Comprehensive Transplant Unit is a 32-bed adolescent/adult surgical unit providing post-operative care for kidney, liver and pancreas transplants, with floor, telemetry and

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; presentation and spreadsheet software preferred.
• Ability to learn and incorporate clinical and administrative automated systems and software.

Skills

Customer service

Interpersonal skills

Professional communication

Microsoft Word

Presentation software

Spreadsheet software

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Comprehensive Transplant Unit. This central point of contact supports patients, families, visitors and care teams in a fast-paced environment, delivering professional, friendly service and accurate information using hospital systems.

The Comprehensive Transplant Unit is a 32-bed adolescent/adult surgical unit providing post-operative care for kidney, liver and pancreas transplants, with floor, telemetry and