Clinical Customer Service Rep - 24 Hours/Week 7pm-730am

Johns Hopkins Medicine; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health coverage

PTO

Tuition reimbursement

Healthy @ Hopkins program

Employee Referral Bonus

Job summary

Johns Hopkins Medicine is seeking a dedicated Clinical Customer Service Representative for night shifts on a care unit. The role centers on serving patients, families, visitors and care teams with professional, friendly, and efficient service in line with Hopkins policies.

Proficiency in information systems and Microsoft Office is required. The position offers a competitive benefits package including health plans, PTO, tuition reimbursement for employees and dependents, and an Employee Referral

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to learn and incorporate clinical and administrative automated systems and software.

Skills

Customer service

Healthcare environment

Interpersonal skills

Microsoft Word

Spreadsheets

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel/Spreadsheet software

Job description

Shift: Nights

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.”

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.