Night Shift: Central Communications Supervisor

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Parental & Family Caregiver Leave

401k/Retirement Plan with Employer/403

Tuition Assistance

CEUs & Professional Development

Job summary

Sentara Health Plans is seeking a Supervisor, Central Communications for the night shift in Virginia Beach. You will lead a 24/7 operations team delivering emergency and non-emergency communications to support patient care, physician response, and hospital operations.

This role requires strong leadership, real-time decision making, and experience in high-volume call-center environments; five years in communications with at least three in supervision is expected.

Qualifications

• High School Diploma or equivalent is required.
• EMD certification preferred; ETC certification preferred.
• FEMA ICS courses preferred.
• Five (5) years of experience in emergency or nonemergency communications.
• Three (3) years in a supervisory, lead, or team leadership role.

Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift.
• Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity.
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations.
• Lead emergency communications, including activation of emergency alerts and physician paging.
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement.

Skills

Emergency communications

Team leadership

Real-time decision making

Performance monitoring

Education

High School diploma or equivalent

Job description

Sentara Health Plans is seeking a Supervisor, Central Communications for the night shift in Virginia Beach. You will lead a 24/7 operations team delivering emergency and non-emergency communications to support patient care, physician response, and hospital operations.

This role requires strong leadership, real-time decision making, and experience in high-volume call-center environments; five years in communications with at least three in supervision is expected.