Evenings Assistant Manager — Hospitality & People Leader

Sheetz; Willoughby Hills (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid parental leave

401k matching

Employee stock ownership

Professional development opportunities

Tuition reimbursement

Medical coverage

Vision and dental coverage

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality in Ohio to oversee store operations and lead the customer-focused team. You will back up the Store Manager on recruitment, training, and performance management, and help ensure hospitality standards are met across inventory, promotions, production, service, and sales.

You’ll manage day-to-day operations in the Store Manager’s absence, contribute to scheduling, and support adherence to policies while driving guest satisfaction and store

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business-related field preferred.
• Successful completion of certification testing as needed.
• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam.
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership

Customer service

Staff training

Education

High School Diploma or GED

Two-year business degree preferred

Certification testing as needed

Tools

ServeSafe

Job description

Sheetz is seeking an Assistant Manager of Hospitality in Ohio to oversee store operations and lead the customer-focused team. You will back up the Store Manager on recruitment, training, and performance management, and help ensure hospitality standards are met across inventory, promotions, production, service, and sales.

You’ll manage day-to-day operations in the Store Manager’s absence, contribute to scheduling, and support adherence to policies while driving guest satisfaction and store