Night Shift Admissions Counselor — Behavioral Health Intake

Acadia Healthcare; Chicago (IL); On-site; USD 36,000 - 47,000; Full time

Job summary

Montrose Behavioral Health Hospital is seeking an Admissions Counselor for night shifts (7 pm–7 am) in Chicago. The role involves facilitating admissions, clinical intake assessments, and utilization review to ensure appropriate level of care and benefits utilization.

It supports a patient-centered, safe environment with 12-hour shifts on a rotating schedule. Responsibilities include handling inquiries, building therapeutic relationships, verifying benefits, coordinating referrals and transfers,

Qualifications

• Master's degree in a social services field or RN required.
• 1+ year experience in mental/behavioral health in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient is received prior to patient admission.
• Schedule pre-admission assessments and communicate disposition recommendations to patient or family.
• Prepare and maintain medical record documentation for payer authorization.
• Complete initial pre-authorization for treatment and admission prior to admission within payor guidelines.
• Admit patient in the registration system and complete forms.
• Demonstrate empathy and professionalism toward customers; address concerns and prioritize patient safety.
• Coordinate care for patients not admitted and ensure follow-up care and referrals.
• Demonstrate urgency regarding patient safety and deliver excellent customer service.

Skills

Empathy

Communication

Customer service

Coordination

Therapeutic relationships

Attention to detail

Education

Master's degree in social services or RN

RN

Job description

Montrose Behavioral Health Hospital is seeking an Admissions Counselor for night shifts (7 pm–7 am) in Chicago. The role involves facilitating admissions, clinical intake assessments, and utilization review to ensure appropriate level of care and benefits utilization.

It supports a patient-centered, safe environment with 12-hour shifts on a rotating schedule. Responsibilities include handling inquiries, building therapeutic relationships, verifying benefits, coordinating referrals and transfers,