Night-Shift 911 Telecommunicator — Dispatch & Critical Response

Catawba County Government; Newton (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Catawba County Emergency Services is seeking reliable Telecommunicators to join the 911 Communications Center. You will answer 911 and non-emergency calls, gather critical information, and dispatch law enforcement, fire, and EMS personnel. The role requires calm, multitasking, and sound judgment in a fast-paced environment.

Positions include 12-hour night shifts, weekends, holidays, and overtime. Applicants must complete a CritiCall on-site and meet DCI standards during the selection process.

Qualifications

• High school diploma or GED with ability to perform duties.
• Must be 18 years or older.
• Must pass a CritiCall exam.
• Must meet Division of Criminal Information (DCI) standards.

Responsibilities

• Answer and process emergency and non-emergency calls for service.
• Gather essential details and determine the appropriate level of response.
• Dispatch public safety units via two-way radio and CAD.
• Determine response requirements for medical emergencies using EMD.
• Document call details and maintain responder status updates in CAD.
• Read and interpret maps to assist responders and callers.
• Maintain confidentiality and secure access to sensitive data.
• Support after-hours calls for other County departments.
• Learn and obtain all necessary certifications.
• Must flexible with work schedule including holidays, nights, weekends, and overtime.
• Perform additional duties as assigned.

Skills

Customer service

Interpersonal skills

Clear communication

Radio operations

Typing 35 wpm

Multitasking

Education

High school diploma or GED

Job description

Catawba County Emergency Services is seeking reliable Telecommunicators to join the 911 Communications Center. You will answer 911 and non-emergency calls, gather critical information, and dispatch law enforcement, fire, and EMS personnel. The role requires calm, multitasking, and sound judgment in a fast-paced environment.

Positions include 12-hour night shifts, weekends, holidays, and overtime. Applicants must complete a CritiCall on-site and meet DCI standards during the selection process.