Rapid-Response Fire Dispatcher (24/7 Shifts)

Emergency Telecommunicator Services; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services is seeking fire dispatchers in the Catawba area to coordinate responses, document incidents, and maintain clear radio communication with responding crews.

Role may require shifts including nights, weekends, and overtime, with emphasis on accurate data entry, maps, and adherence to response plans. Training and certification requirements vary by agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Attention to detail

Communication skills

Multitasking

Computer systems

Education

High school diploma or GED

Tools

Fire dispatch software

Job description

Emergency Telecommunicator Services is seeking fire dispatchers in the Catawba area to coordinate responses, document incidents, and maintain clear radio communication with responding crews.

Role may require shifts including nights, weekends, and overtime, with emphasis on accurate data entry, maps, and adherence to response plans. Training and certification requirements vary by agency.