Night Security & Guest Experience Lead

Olympia Hospitality; Norfolk (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Olympia Hospitality invites you to join our team as a Night Attendant at Glass Light Hotel & Gallery in Norfolk. You’ll monitor the property, assist guests, and share knowledge of departments and access routes to ensure safety and smooth operations overnight.

We value dependable individuals with strong customer service, clear communication, and the ability to stay calm under pressure. CPR/First Aid are helpful, HS diploma preferred; experience in security is a plus.

Qualifications

• Experience in public safety/security preferred.
• CPR, First Aid helpful.

Responsibilities

• Walk the property frequently, observe and appropriately handle safety/security matters; complete Incident Reports with details.
• Know hotel layout (exits, storage, electrical room).
• Perform rounds checking windows and doors for security.
• Contact Police/Fire Department when appropriate.
• Check parking lot for unauthorized vehicles and request towing when necessary.
• Answer calls and assist guests; maintain professional radio communication with Front Desk.

Skills

Customer service

Communication

Follow instructions

Learn quickly

Attention to detail

Composure under pressure

Education

High school diploma

Equivalent work experience

Job description

Olympia Hospitality invites you to join our team as a Night Attendant at Glass Light Hotel & Gallery in Norfolk. You’ll monitor the property, assist guests, and share knowledge of departments and access routes to ensure safety and smooth operations overnight.

We value dependable individuals with strong customer service, clear communication, and the ability to stay calm under pressure. CPR/First Aid are helpful, HS diploma preferred; experience in security is a plus.