Night Attendant

Olympia Hospitality; Norfolk (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Olympia Hospitality invites you to join our team as a Night Attendant at Glass Light Hotel & Gallery in Norfolk. You’ll monitor the property, assist guests, and share knowledge of departments and access routes to ensure safety and smooth operations overnight.

We value dependable individuals with strong customer service, clear communication, and the ability to stay calm under pressure. CPR/First Aid are helpful, HS diploma preferred; experience in security is a plus.

Qualifications

• Experience in public safety/security preferred.
• CPR, First Aid helpful.

Responsibilities

• Walk the property frequently, observe and appropriately handle safety/security matters; complete Incident Reports with details.
• Know hotel layout (exits, storage, electrical room).
• Perform rounds checking windows and doors for security.
• Contact Police/Fire Department when appropriate.
• Check parking lot for unauthorized vehicles and request towing when necessary.
• Answer calls and assist guests; maintain professional radio communication with Front Desk.

Skills

Customer service

Communication

Follow instructions

Learn quickly

Attention to detail

Composure under pressure

Education

High school diploma

Equivalent work experience

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and Glass Light Hotel & Gallery, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

The Night Attendant monitors the property to ensure activities at the hotel comply with Olympia’s safety policies and procedures. They assist guests by sharing knowledge of the various departments, buildings, and access routes on and off property.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family‑first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short‑term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work‑life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery‑friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Rate of Pay: $16.00-$17.00/hour

Job Duties and Responsibilities

• Walk the property frequently, observe and appropriately handle all safety/security related matters for the property; complete Incident Report noting specific details, witnesses – names/phone numbers, etc.
• Know hotel layout, i.e. fire exits, storage, electrical room, etc.
• Make rounds – check windows, doors, and be aware of unauthorized individuals in the area
• Contact Police / Fire Department when appropriate
• Check parking lot for unauthorized vehicles and request towing when necessary
• Answer telephone calls, demonstrating excellent customer service and phone etiquette, take messages, answer questions, and assist in guest requests during busy periods or when Night Auditor is away from desk
• Maintain radio contact with Front Desk (professional language and tone)

Skills Required

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education

Experience in public safety/security preferred. CPR, First Aid helpful. High school diploma and/or equivalent work experience

Physical Demands

• This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.