Night Porter

Hand Picked Hotels Ltd; Yorkshire (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Night Porter to join their team at a luxurious hotel. This role involves providing exceptional service and ensuring a safe and welcoming environment for guests during the night. You'll engage with guests, handle room service, and maintain hotel standards, all while being part of a dynamic team that values individuality and community. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity to grow your career in a supportive and rewarding environment.

Benefits

Competitive salary package

Company pension scheme

Life assurance scheme

Employee Assistance Program

Company Sickness Scheme Benefit

28 days holiday per year

Discounted staff stays

Annual loyalty awards

Online retail discount platform

Career progression opportunities

Qualifications

• Experience in luxury four or five star hotel, ideally on night shifts.
• Ability to anticipate guest needs for a memorable experience.

Responsibilities

• Deliver exceptional guest experience throughout the night.
• Maintain a safe and secure hotel environment.
• Build relationships within the team and ensure clear communication.

Skills

Customer Service

Emotional Intelligence

Problem Solving

Communication

Education

Experience in Luxury Hotel

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter at Wood Hall Hotel & Spa, part of Hand Picked Hotels.

One of the best luxury hotels in Wetherby, Wood Hall Hotel & Spa, is a beautiful award-winning country house retreat promising peace and tranquillity with every stay. Originally built as a country retreat for the Scott family, Wood Hall Hotel & Spa in West Yorkshire is a world away from everyday stresses and pressures.

The hotel offers 44 stylishly-designed bedrooms, an award-winning 2 AA Rosette restaurant and a small health club and spa, renowned as one of the most luxurious spa venues in West Yorkshire. All of these attributes make Wood Hall Hotel the perfect destination for a romantic break, a family getaway or simply some rest, relaxation and pampering.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive salary package of £15.32 per hour, plus a share of service charge.
• This is a Part-Time role working 4 nights out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.