Client advocate

EC Pro US; Germantown (TN); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading company in equestrian management software is seeking a Client Advocate who will enhance customer relationships in the SaaS industry. This role focuses on onboarding clients, providing training, and ensuring customer satisfaction while working in a fully remote environment. Ideal candidates will possess both a Bachelor's degree and experience in the equestrian field, along with strong communication skills.

Benefits

Flexible schedule

Health, Dental, and Vision Insurance

PTO

Eligible for bonuses

Qualifications

• 2-4 years of experience in a customer-facing technical troubleshooting role in SaaS.
• Knowledge of the Equestrian world is a must.
• Experience training customers and responding to their inquiries.

Responsibilities

• Onboard new clients and assist existing clients with questions.
• Investigate and document customer-reported defects.
• Work with departments to resolve customer issues.

Skills

Strong writing

Communication skills

Tech savvy

Problem solving

Organizational skills

Education

Bachelor's degree in communications, marketing, or related field

Tools

ZenDesk

Canva

Google Suite

Slack

Clickup

Job description

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE

Do you love horses & technology? Stop scrolling - this job may be perfect for you!

This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.

EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.

EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect.

Sound cool? Keep reading!

About the Role

At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.

As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!

Responsibilities

• Working directly with the Sales Team onboarding new clients
• Training new clients, assisting existing clients with questions
• Responds to our customers within, as a minimum, our SLA timescales
• Investigate and document customer-reported defects
• Work with other departments to research and resolve customer issues
• Provide customer feedback to the product and development teams
• Assist in creating training materials for customers and for new hires
• Accurately records and logs interaction with customers and updates account information in HubSpot

Must have:

• Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
• Personal knowledge and experience in the Equestrian world
• Strong writing and communication skills; excellent phone presence
• Organized and self-driven
• Tech savvy and a quick learner
• 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
• Enthusiasm for helping customers find solutions
• Ability to retain ownership of an issue until resolved

Nice to have:

• Entrepreneurial, start up, or small business experience

Our Tech Stack:

• ZenDesk
• Canva
• Google Suite (Docs, Slides, Sheets, etc)
• Slack
• Clickup

Compensation

• $40-65,000 annually, depending on experience; eligible for bonuses
• PTO
• Health, Dental, and Vision Insurance

Other Info

• Flexible schedule
• Fully remote

Hiring Manager

Marc McCallister, President at ECPro US

Contact:

[e-mail]