Ticket Agent GETS

Patriot Rail; Gettysburg (Adams County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the tourism sector seeks customer service representatives for their Gettysburg Scenic Railway. Candidates will interact with guests, manage ticketing, and ensure a positive experience while adhering to safety protocols and company values. This role requires excellent communication skills and a friendly demeanor.

Benefits

Opportunities for training and development

Employee discounts on services

Qualifications

• Proven customer service experience required.
• Ability to work independently and as part of a team.
• Willing to obtain First Aid/CPR/AED certification.

Responsibilities

• Greet arriving guests and assist with reservations.
• Handle cash transactions and provide superior customer service.
• Communicate effectively with guests and resolve conflicts.

Skills

Customer service experience

Communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Job description

Job Details

Description

SUMMARY OF POSITION: This position involves greeting the public, answering questions in a knowledgeable and courteous manner.

Essential Duties And Responsibilities

• Daily batching: ticketing, verifying special requests, processing documents and reservations.
• Answering phones and taking reservations.
• Providing information and additional services to guests to enhance their experience with Gettysburg Scenic Railway.
• Greeting arriving guests and walk-up customers; making reservations as needed.
• Following all cash handling policies and procedures.
• Calling customers to advise of event changes and/or cancellations as required.
• Responding to customer inquiries with accurate, up-to-date information.
• Providing superior customer service.
• Maintaining current knowledge of all events, services, and procedures through reviewing event information sheets and communication.
• Providing First Aid/CPR/AED in emergencies.
• Resolving customer conflicts with strong customer service skills.
• Communicating effectively with coworkers and the public.
• Dealing professionally, courteously, and tactfully with the public and coworkers.
• Working nights, weekends, and holidays, especially during the Fall peak season.
• Performing light administrative duties.
• Performing additional duties as assigned.

Job Requirements

• Proven customer service experience
• Friendly, courteous phone demeanor
• Excellent communication skills
• Cash management/POS experience helpful
• Ability to multi-task efficiently and effectively
• Ability to work independently and as part of a team
• Problem-solving skills
• Ability to learn and operate a Point of Sale system
• Proficiency in MS Word and Excel
• Self-motivated with minimal supervision
• Valid Driver’s License
• Willing to obtain First Aid/CPR/AED certification
• Passing background check, pre-employment physical, and drug screening

Competencies

• Verbal comprehension: understanding oral and written communication
• Communication skills: providing clear instructions
• Reasoning skills: problem-solving and troubleshooting
• Time management: prioritizing and managing activities effectively

Physical Demands/Work Environment

Frequent sitting, standing, walking, climbing steps, handling objects, reaching, writing, talking, typing, and hearing. Occasionally stooping, bending, kneeling, and lifting/moving up to 35 lbs.

Safety

Safety is a core value. Employees are expected to prioritize safety, comply with safety and operating rules, and demonstrate safety advocacy daily.

"The Patriot Way"

We value relationships with customers, employees, shareholders, communities, and stakeholders. Safety, integrity, reliability, ethical behavior, and exceptional customer service are fundamental to our culture. We embrace these values in everything we do.