Overnight Operations Supervisor – Cash Services

PLS; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k

Vacation

Opportunities for advancement

On-going training

Job summary

PLS is seeking an Overnight Manager in Houston, TX. This role involves supporting Customer Service Representatives during overnight hours, ensuring compliance with regulations, and maintaining high customer service standards. Candidates should have supervisory experience and a track record in customer service.

Eligible employees enjoy benefits such as medical, dental, and vision coverage, a 401k plan, and opportunities for advancement. The position is bonus eligible.

Qualifications

• 6+ months of PLS check cashing experience.
• Previous customer service experience in relevant industries.
• Minimum one-year supervisory experience in relevant industries.

Responsibilities

• Provide on-call support to CSRs during overnight hours.
• Ensure compliance with regulations.
• Support a strong customer service culture.

Skills

Customer service

Supervisory skills

Communication

Bilingual English/Spanish

Job description

PLS is seeking an Overnight Manager in Houston, TX. This role involves supporting Customer Service Representatives during overnight hours, ensuring compliance with regulations, and maintaining high customer service standards. Candidates should have supervisory experience and a track record in customer service.

Eligible employees enjoy benefits such as medical, dental, and vision coverage, a 401k plan, and opportunities for advancement. The position is bonus eligible.