Night Operations Manager - Multi-Site

City Wide of Atlanta; Georgia; On-site; USD 42,000 - 60,000; Full time

Job summary

City Wide of Atlanta is hiring a Night Manager to oversee quality control of general operations, ensure client satisfaction, and supervise Independent Contractors. The NM will work independently and with teams across various facilities, reporting concerns to management and coordinating with others to meet client needs.

The ideal candidate has prior management experience, strong organizational and communication skills, and proficiency with MS Office/Excel.

Qualifications

• Three years of management experience leading multi-unit or multi-location teams.
• Strong planning, organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Innovative mindset with a drive for continuous process improvement.
• Proficiency in MS Office/Excel.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors and in-house labor.
• Review scope of work and ensure quality assurance to retain and grow business.
• Communicate daily with Facility Solutions Manager about issues and nightly recap.
• Recommend IC work assignments, manage to client standards, and discharge for SLAs.
• Manage inspections, customer complaints, requests, new starts, or VIP treatment.
• Execute City Wide’s new start policy, customer complaint policy, and four-star policy.
• Ensure compliance with client policies, approved tools and equipment usage.

Skills

Leadership

Communication

Organizational skills

Education

High School diploma or GED

Tools

MS Office/Excel

Job description

City Wide of Atlanta is hiring a Night Manager to oversee quality control of general operations, ensure client satisfaction, and supervise Independent Contractors. The NM will work independently and with teams across various facilities, reporting concerns to management and coordinating with others to meet client needs.

The ideal candidate has prior management experience, strong organizational and communication skills, and proficiency with MS Office/Excel.