Night Operations Manager — Guest Service & Revenue

Hyatt Place I Hyatt House LAX Hotel; California; Presencial; USD 52.000 - 70.000; Tempo integral

Resumo da vaga

Hyatt Place Hyatt House LAX/Century Blvd is seeking a Night Manager to run the hotel on the 3rd shift, ensuring attentive, friendly and efficient service for guests from arrival to departure. This role maintains supervision across overnight operations and collaborates with all departments to maximize occupancy and revenue.

The ideal candidate has supervisory hotel experience, strong financial and computer skills, and the ability to communicate clearly under pressure.

Qualificações

• High school diploma or GED required.
• Previous supervisory experience in hospitality preferred.
• Solid financial knowledge and computer skills.
• Excellent written and verbal communication.
• Ability to work under pressure and adapt quickly.
• Strong problem-solving and decision-making abilities.

Responsabilidades

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance per hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including proper dress and nametag.
• Comply with brand standards and safety regulations to ensure efficient hotel operations.
• Be attentive, friendly, helpful and courteous to guests, managers and team members.
• Oversee staff training and development to achieve service quality standards.
• Oversee guest registration and checkout procedures.
• Motivate staff and create a productive working environment.
• Balance and audit room revenue, F&B revenue and telecom revenue; assist in daily reports.
• Audit room charges and guest accounts for accuracy.
• Communicate with other departments to resolve discrepancies and share information.
• Assist in guest services functions, reservations and handling messages.
• Respond quickly to guest requests and follow up to ensure satisfaction.
• Analyze reports and communicate insights to relevant departments.
• Maintain knowledge of hotel property, amenities and local transportation options.
• Ensure proper hotel accounting and security procedures.

Conhecimentos

Supervisory experience

Financial knowledge

Computer skills

Clear communication

Stress management

Team leadership

Problem solving

Formação

High School Diploma or GED

Descrição da vaga

Hyatt Place Hyatt House LAX/Century Blvd is seeking a Night Manager to run the hotel on the 3rd shift, ensuring attentive, friendly and efficient service for guests from arrival to departure. This role maintains supervision across overnight operations and collaborates with all departments to maximize occupancy and revenue.

The ideal candidate has supervisory hotel experience, strong financial and computer skills, and the ability to communicate clearly under pressure.