Front Desk Manager Assistant – Lead Guest Experience

Hyatt House l Hyatt Place LAX Century Blvd; Los Angeles (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k)

Paid time off

Staff hotel discounts

Job summary

Hyatt Place LAX Century Blvd is seeking an Assistant Front Desk Manager to oversee daily front desk operations, staff training, scheduling, and inter-departmental communication. This role requires an organized, communicative leader who resolves guest concerns promptly while maintaining a culture of service excellence.

Ideal candidates will have at least 2 years in front office management, strong leadership, and experience with Hyatt PMS.

Qualifications

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Previous hotel experience required; hospitality degree a plus.

Responsibilities

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery.
• Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks and ensuring adherence to policies, including cash handling.
• Maintain effective communication with Housekeeping, Reservations, and other departments.
• Handle guest issues and complaints with professionalism, ensuring timely resolution.

Skills

Leadership

PMS experience

Weekend availability

MS Word & Excel

Customer service

Hyatt experience

Education

Hospitality degree a plus

Tools

Hyatt PMS

Job description

Hyatt Place LAX Century Blvd is seeking an Assistant Front Desk Manager to oversee daily front desk operations, staff training, scheduling, and inter-departmental communication. This role requires an organized, communicative leader who resolves guest concerns promptly while maintaining a culture of service excellence.

Ideal candidates will have at least 2 years in front office management, strong leadership, and experience with Hyatt PMS.