Night Operations Leader: Hotel Front Desk & Audit

Auberge Collection; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

The Knox, Auberge Collection is seeking an Overnight Manager to lead overnight hotel operations in Dallas, coordinating front desk activities, security, and night audits to ensure a flawless handover to daytime teams.

This role blends guest service and financial oversight, with responsibilities spanning guest requests, folios, reports, and cross-department communication to maintain high standards through the night.

Qualifications

• Minimum 2 years of experience in a front office leadership role.
• Previous Front Office, Night Audit, or Accounting experience preferred.
• Demonstrated ability to manage both guest service and financial responsibilities.
• Strong analytical skills with attention to detail and accuracy.
• Effective communication skills with clear and professional direction.
• Proficiency with Property Management Systems and basic accounting practices.
• Strong problem-solving skills and ability to work independently.
• Ability to work a flexible schedule, including weekends and holidays, during overnight hours.

Responsibilities

• Oversee overnight operations, ensuring service quality, standards, and guest expectations are consistently met.
• Execute and manage the night audit process, ensuring all financial transactions are balanced, accurate, and properly documented.
• Support all areas of the hotel during the overnight shift.
• Perform all Front Desk duties as needed, ensuring smooth operations and setting the AM shift up for success.
• Review arrivals in advance daily to become familiar with Notable Guests, special requirements, and potential challenges.
• Maintain a strong understanding of Bell Staff, Call Center, and Concierge/Guest Services operations.
• Analyze information and evaluate results to determine the best solutions and resolve issues efficiently.
• Handle late arrivals, early departures, and overnight guest requests with professionalism and accuracy.
• Ensure all guest folios, billing, and payment methods are accurate and compliant.
• Generate and distribute nightly reports, highlighting key operational and financial insights.
• Identify, investigate, and resolve discrepancies in financial records or guest accounts.
• Maintain a visible presence in the lobby and guest areas to support guest needs overnight.
• Communicate effectively with all departments, informing and updating key team members on relevant information in a timely manner.
• Ensure a smooth transition between shifts with thorough handover notes and updates.
• Utilize and ensure information is accurately recorded in the PRC to support seamless communication and follow-up with daytime teams.
• Complete detailed and accurate guest incident reports, ensuring all relevant information is documented in a timely manner and escalated appropriately

Skills

Front Office

Night Audit

Accounting

Guest Service

PMS

Communication

Analytical

Scheduling

Job description

The Knox, Auberge Collection is seeking an Overnight Manager to lead overnight hotel operations in Dallas, coordinating front desk activities, security, and night audits to ensure a flawless handover to daytime teams.

This role blends guest service and financial oversight, with responsibilities spanning guest requests, folios, reports, and cross-department communication to maintain high standards through the night.