Night Operations Lead: Store Safety & Service Excellence

Lowe's Companies, Inc.; Marion (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Store Supervisor to lead both front-end and back-end operations, ensuring top-tier customer service and efficient store performance. The role focuses on staffing, safety, coaching, and daily operational execution across checkouts, returns, stock, and deliveries.

The candidate will drive process improvements, supervise payroll closeout, and serve as the Manager-on-Duty to maintain a high-performing team in a fast-paced retail environment.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education

Responsibilities

• Oversees front-end operations: checkouts, returns, overrides, till audits, and pickup for in-store or curbside.
• Drives customer service by ensuring front-end support teams greet customers, answer phones, and address inquiries.
• Allocates headcount across checkout and service areas to meet customer demand.
• Manages payroll closeout and conducts daily safety reviews.
• Leads back-end operations: receiving, stocking, and delivery staging to keep shelves stocked and floor clear.
• Acts as Manager-on-Duty to oversee store operations, engage customers, coach staff, and ensure operational efficiency.

Skills

Team leadership

Customer service

Cross-functional collaboration

Coaching & development

Communication

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Lowe’s Companies, Inc. is seeking a Store Supervisor to lead both front-end and back-end operations, ensuring top-tier customer service and efficient store performance. The role focuses on staffing, safety, coaching, and daily operational execution across checkouts, returns, stock, and deliveries.

The candidate will drive process improvements, supervise payroll closeout, and serve as the Manager-on-Duty to maintain a high-performing team in a fast-paced retail environment.