After Hours Support Manager

Tribute Home Care; Framingham (MA); On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Autonomy and flexibility

Paid time off

Equipment provided

Fun and supportive team environment

Opportunities for growth

Job summary

A private home care company in Framingham, MA is seeking an On Call Support Manager to provide exceptional customer service during overnight shifts. The role requires candidates to answer calls, handle inquiries with strong communication skills, and showcase problem-solving capabilities. Candidates must have at least 1 year of administrative experience, a bachelor’s degree, and a passionate commitment to the customer experience. Benefits include work-from-home options, paid time off, and a collaborative team environment.

Qualifications

• At least 1 year of administrative experience in health care, elder care or human services.
• Candidates must live within commuting distance of Tribute's Framingham office.
• Prior experience in a remote working environment is preferred.

Responsibilities

• Answer calls from Caregiver Associates, clients, and potential clients.
• Handle inquiries or issues with strong communication skills.
• Maintain a calm demeanor during overnight shifts.

Skills

Strong problem-solving skills

Attention to detail

Strong writing and verbal communication skills

Proficiency with Microsoft Office

Calm demeanor and patience

Ability to multitask

Education

Bachelor's degree from an accredited college

Job description

Manager of Talent Acquisition at Tribute Home Care

Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is looking for an On Call Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life

In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.

Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts.

This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the early morning hours between 5 AM EST - 8 AM EST.

What you need to be qualified for this position:

• Candidates for this role must live within commuting distance of Tribute’s Framingham, MA office to attend occasional trainings and company events
• At least 1 year of administrative experience in health care, elder care or human services
• A Bachelor's degree from an accredited college
• Prior experience in a remote working environment
• Strong problem-solving skills and the ability to multitask
• Unwavering, passionate commitment to the customer experience and service excellence
• Strong writing and verbal communication skills
• Proficiency with Microsoft Office
• Calm demeanor and patience
• Attention to detail and strong organizational skills

Benefits of working at Tribute:

• Fun, collaborative, and supportive team that you will love working with
• Opportunities for growth
• Autonomy and flexibility
• Paid time off
• Ability to work from home / remote as desired
• Equipment provided

Are you ready to join the team? If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service

Industries

• Hospitals and Health Care