Telecare On-Call Operations Manager
VITAS Healthcare
14 days+
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Job summary
A leading healthcare provider in Phoenix, Arizona is seeking a skilled professional to manage on-call duties and supervise an operations team. The ideal candidate will have experience in home health care, strong leadership abilities, and a current Registered Nurse License. Responsibilities include overseeing escalated patient care issues, conducting meetings, and facilitating team communications. This role offers the opportunity to enhance customer service in a dynamic environment.
Qualifications
- Two years of home health experience preferred.
- Experience supervising an Operations team in a customer service environment.
- Current Registered Nurse License required.
Responsibilities
- Manage on-call duties and staffing.
- Handle escalated patient care and customer concerns.
- Facilitate daily meetings and shift reporting.
Skills
Home health experience
Customer Service management
Leadership
Analytical skills
Communication skills
Education
Associates degree in Nursing or related field
Bachelor’s Degree
Tools
MS Excel
MS Word
MS PowerPoint
Job description
A leading healthcare provider in Phoenix, Arizona is seeking a skilled professional to manage on-call duties and supervise an operations team. The ideal candidate will have experience in home health care, strong leadership abilities, and a current Registered Nurse License. Responsibilities include overseeing escalated patient care issues, conducting meetings, and facilitating team communications. This role offers the opportunity to enhance customer service in a dynamic environment.
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