Night NOC Engineer: Network Incident & Troubleshooting Lead

Network Data Systems, Inc.; Schaumburg (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

Network Data Systems in Schaumburg, IL is seeking a NOC Engineer to support a diverse range of duties within our Network Operations Center. The role involves incident triage, vendor escalation, and collaboration with internal teams to transition new sites and devices into NDS NOC support.

The ideal candidate will have 2+ years of technical support experience, a relevant associate degree, and Cisco certifications (CCNA/CCVP/CCNP/DP) are desirable.

Qualifications

• Associate degree or equivalent work experience in IT.
• 2+ years of technical support experience.
• Experience interfacing with external clients.
• Experience in incident ticket management systems.
• Cisco certifications are desirable.

Responsibilities

• Incident Management: triage, investigate, engage vendor support, drive resolution.
• Reporting: assist in compiling device recommendations and upgrade plans.
• Change Management: follow change control procedures and propose improvements.
• Capacity Management: analyze network/hardware/software utilization.
• Adhere to information security policies and practices.

Skills

Incident management

Analytical skills

Prioritization

Communication

Team collaboration

Self-motivation

Problem solving

Adaptability

Microsoft Office

Education

Associate degree in information technology or related field

Tools

CCNA

CCVP

CCNP/DP

Job description

Network Data Systems in Schaumburg, IL is seeking a NOC Engineer to support a diverse range of duties within our Network Operations Center. The role involves incident triage, vendor escalation, and collaboration with internal teams to transition new sites and devices into NDS NOC support.

The ideal candidate will have 2+ years of technical support experience, a relevant associate degree, and Cisco certifications (CCNA/CCVP/CCNP/DP) are desirable.