Night Member Services Specialist

Planet Fitness - PF Baseline Fitness; Pelham (AL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver superior service to members, prospective members, and guests. You will greet potential members, manage front desk tasks, answer inquiries, conduct tours, and assist with sign-ups and account updates.

Key responsibilities include handling member check-ins, resolving service issues, and maintaining a welcoming club environment.

Qualifications

• Honesty and strong work ethic.
• Excellent customer service and communication skills.
• Basic computer proficiency to handle member data and sign-ups.

Responsibilities

• Greet and assist potential members to deliver a great experience.
• Answer phone calls and handle inquiries with courtesy.
• Execute front desk tasks, tours, sign-ups, and account updates.
• Support member services and escalate to the Club Manager as needed.
• Maintain clean and organized club environment.

Skills

Customer service

Front desk operations

Phone handling

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver superior service to members, prospective members, and guests. You will greet potential members, manage front desk tasks, answer inquiries, conduct tours, and assist with sign-ups and account updates.

Key responsibilities include handling member check-ins, resolving service issues, and maintaining a welcoming club environment.