Night Member Services Associate | Gym Front Desk

Yucaipa Fitness, LLC; Yucaipa (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Yucaipa Fitness, LLC in Yucaipa, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting customers, handling front desk activities, tours, sign-ups, account updates, and maintaining club cleanliness. Strong teamwork, reliability, and a passion for fitness are essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, checking members in, giving tours, signing up new members and calculating rates.
• Assist the Club Manager in counting the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Maintain the neatness and cleanliness of the club; complete daily tasks within the first hour of shift and assist with special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication

Teamwork

Punctuality

Empathy

Problem solving

Education

High School diploma/GED

Job description

Yucaipa Fitness, LLC in Yucaipa, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting customers, handling front desk activities, tours, sign-ups, account updates, and maintaining club cleanliness. Strong teamwork, reliability, and a passion for fitness are essential.