Night Manager - Norfolk

City-Wide-Facility-Solutions; Virginia Beach (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Car allowance

Phone allowance

Job summary

City Wide is seeking a Night Manager for the Norfolk area to oversee contract compliance with our cleaning contractors. This full-time evening/overnight role requires strong people-management skills and a background in facilities or janitorial services.

The position includes supervision across multiple sites, relationship management with clients and contractors, and opportunities to advance into account management or operations leadership.

Qualifications

• Supervisory experience leading teams across multiple sites.
• Strong communication and interpersonal skills.
• Ability to manage client relationships and contractors.

Responsibilities

• Build and maintain relationships with independent contractors by communicating client priorities and collaborating on solutions.
• Review scope-of-work documents and conduct quality inspections to retain accounts and grow business.
• Send nightly recap reports and elevate urgent issues to the Facility Services Manager.
• Handle customer complaints, new account start-ups, and special client requests.
• Enforce company policies on cleaning standards, tools, and equipment use.

Skills

People management

Communication

Organizational skills

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Job description

The Night Manager oversees contract compliance for our designated building maintenance accounts in the Norfolk area and manages the working relationship between City Wide and our independent cleaning contractors. This is a full-time, evening/overnight shift position ideal for someone with strong people-management skills and a background in facilities or janitorial services.

Key responsibilities:

• - Build and maintain strong working relationships with independent contractors by communicating client priorities and collaborating on solutions.
• - Review scope-of-work documents and conduct quality inspections to retain existing accounts and support new business growth.
• - Send nightly recap reports and elevate urgent issues to the Facility Services Manager.
• - Handle customer complaints, new account start-ups, and special client requests.
• - Enforce company policies on cleaning standards, tools, and equipment use.
• - High school diploma or equivalent; additional experience in commercial janitorial or facilities services is a plus.
• - Prior supervisory experience, including coaching, motivating, and leading a team across multiple sites.
• - Strong organizational skills and attention to detail.
• - Excellent communication and interpersonal skills.
• - Comfortable with regular local travel between client sites; valid driver's license and reliable vehicle recommended.
• - Ability to lift up to 25 pounds and remain on your feet for extended periods during site visits.
• - Pay: $23-25.00
• - Health, dental, and vision insurance
• - 401(k) with company match
• - Paid time off and holidays
• - Car and phone allowance
• - Opportunities to grow into account management or operations leadership