Night Operations Manager: Guest Experience Leader

Highgate; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate Hotels is seeking a Night Manager for the M Social Hotel location to focus on profitability, guest and associate satisfaction while upholding hotel integrity.

The role requires overseeing MOD duties, coordinating with department heads, and ensuring compliance with Highgate standards. Candidates should be prepared for long hours and maintain a professional, guest-focused demeanor at all times.

Qualifications

• At least 6 years progressive experience in a hotel or related field; or a 4-year college degree with 4–5 years of related experience; or a 2-year college degree with 5–6 years of related experience.
• Long hours sometimes required.
• Must have valid driver’s license for the applicable state.
• Maintain a warm and friendly demeanor at all times.
• Excellent verbal and written communication with all staff and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Develop and maintain MOD checklist, report and training manual.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Serve as MOD during shift.
• Adhere to all Highgate Hotel policies and procedures and ensure compliance.
• Assist in creating a positive team-oriented environment focused on the guest.
• Ensure staff are attentive, friendly, courteous and efficient in interactions with guests and colleagues.
• Assist with reservations, check-ins and check-outs as needed; support Group Sales by entering room lists and assisting with staff training.
• Handle guest requests and complaints during shift.

Skills

Customer service

Communication

Multitasking

Team leadership

Shift management

Education

4-year college degree

2-year college degree

Job description

Highgate Hotels is seeking a Night Manager for the M Social Hotel location to focus on profitability, guest and associate satisfaction while upholding hotel integrity.

The role requires overseeing MOD duties, coordinating with department heads, and ensuring compliance with Highgate standards. Candidates should be prepared for long hours and maintain a professional, guest-focused demeanor at all times.