Night IT Ops Center Technician: Incident Response

Fifth Third Bank; Center (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking an IT Operations Center Technician for the 3rd shift to monitor, support, and manage incidents across the enterprise network, systems, and applications. You will lead incident bridge calls and escalate issues to ensure availability and performance with a focus on customer impact.

The role requires an Associate’s degree with 3+ years of experience, strong communication, and collaboration skills.

Qualifications

• Associate’s degree and 3+ years of experience, or equivalent combination (e.g., bachelor’s degree and 1+ years, or no degree with 5+ years in help desk/service desk/NOC technician roles).
• Strong verbal and written communication skills.
• Demonstrated problem-solving ability and capacity to assist less experienced staff.
• Collaborative mindset with ability to foster strong working relationships across IT teams.
• Flexibility to work assigned shifts, including nights and evenings.
• Commitment to continuous improvement and customer‑centric service.
• ITIL and/or Lean Six Sigma certification beneficial.
• This position is for 3rd shift: Sunday through Thursday

Responsibilities

• Lead IT incident bridge calls to resolution by providing on-call engagement, escalations, and written and verbal status updates.
• Act on alarming data proactively to prevent system outages and respond to incidents before customer impact.
• Support system and application access management in production environments.
• Monitor network connectivity and performance; coordinate with telecom carriers to resolve outages or degradations.
• Perform system and application monitoring and diagnostics; engage Tier II and III support teams for resolution.
• Ensure resolution of incidents within defined SLAs.
• Monitor Enterprise wide IT environment for failures, degradation, and event correlation; take corrective actions to minimize downtime.
• Document issues and resolutions in the ServiceNow ticketing system.
• Provide first-line troubleshooting for corporate data center technologies including Windows Server, SQL, VMware, and UNIX.
• Maintain technical documentation and standard operating procedures.
• Perform additional duties as assigned.

Skills

Verbal and written communication

Problem solving

Collaborative mindset

Shift flexibility

Customer-centric service

Education

Associate’s degree or equivalent

Tools

Windows Server

SQL

VMware

UNIX

Job description

Fifth Third Bank in Cincinnati, OH is seeking an IT Operations Center Technician for the 3rd shift to monitor, support, and manage incidents across the enterprise network, systems, and applications. You will lead incident bridge calls and escalate issues to ensure availability and performance with a focus on customer impact.

The role requires an Associate’s degree with 3+ years of experience, strong communication, and collaboration skills.