Mortgage Systems Support Specialist – Onsite Cincinnati

Fifth Third; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking a Systems Support Specialist to provide on-site IT assistance for mortgage origination systems in Cincinnati. You will handle incoming calls and emails, diagnose issues, and coordinate with IT and vendors to resolve problems quickly.

The role emphasizes customer service, risk-aware actions, and collaboration, with opportunities to mentor colleagues and participate in departmental projects.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer support, call center, or related experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answer users' inquiries via telephone and email professionally and courteously.
• Diagnose hardware, software, and operator problems; instruct end users on equipment and software use.
• Serve as liaison between user and IT; maintain ongoing communications and updates between parties.

Skills

Customer support

Call center

Technical troubleshooting

Communication skills

Microsoft Office

Teamwork

Education

High school diploma

Associate degree

Job description

Fifth Third Bank is seeking a Systems Support Specialist to provide on-site IT assistance for mortgage origination systems in Cincinnati. You will handle incoming calls and emails, diagnose issues, and coordinate with IT and vendors to resolve problems quickly.

The role emphasizes customer service, risk-aware actions, and collaboration, with opportunities to mentor colleagues and participate in departmental projects.