IT Operations Center Technician (3rd Shift)

Fifth Third; Norwood (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fifth Third Bank is seeking an IT Operations Center Technician for the 3rd shift to monitor, support, and manage incidents across the enterprise network, systems, and applications. The role emphasizes real-time situational awareness to proactively identify issues affecting customers or employees.

Requirements include an Associate’s degree with 3+ years of related experience or equivalent, strong communication skills, and a collaborative mindset.

Qualifications

• Strong verbal and written communication skills.
• Demonstrated problem-solving ability and capacity to assist less experienced staff.
• Collaborative mindset with ability to foster strong working relationships across IT teams.

Responsibilities

• Lead IT incident bridge calls to resolution with on-call engagement and status updates.
• Act on alarming data to prevent outages and respond before customer impact.
• Support system and application access management in production environments.
• Monitor network connectivity and coordinate with telecom carriers to resolve outages.
• Engage Tier II and III support for diagnostics and resolution.
• Document issues and resolutions in the ServiceNow ticketing system.

Skills

Strong verbal and written comms

Collaborative mindset

Night shift flexibility

Education

Associate’s degree and 3+ years experience

Job description

Fifth Third Bank is seeking an IT Operations Center Technician for the 3rd shift to monitor, support, and manage incidents across the enterprise network, systems, and applications. The role emphasizes real-time situational awareness to proactively identify issues affecting customers or employees.

Requirements include an Associate’s degree with 3+ years of related experience or equivalent, strong communication skills, and a collaborative mindset.