Bancorp Security Operations Center Agent I 3pm-11:30pm

Fifth Third Bank; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a BSOC Central Station Event Analyst to respond to alarm signals and coordinate life-safety responses in a central station environment. You will handle emergency and non-emergency calls, dispatch authorities, and operate essential BSOC equipment under supervision.

Ideal candidates have strong organizational skills, experience with 911 dispatch or emergency communications, and the ability to work in a team while delivering excellent customer service.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience with 911 Dispatching or Emergency Communications preferred.
• Successful completion of CSAA testing, PACOM, and March Training on hire.
• Ability to perform disaster recovery tasks including BUSCOC operation.

Responsibilities

• Respond to alarm signals and life safety devices and emergency calls.
• Make outgoing calls and dispatch authorities.
• Operate BSOC equipment under supervision.
• Interact with customers via phone, email and in person, promoting service.
• Perform other duties and special projects.

Skills

911 Dispatching

Emergency Communications

Microsoft Office

Analytical skills

Verbal/written communication

Team player

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CSAA training

BUSCOC operation

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Position not available for immigration sponsorship.

GENERAL FUNCTION:

Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc. Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.

• Make outgoing phone calls and dispatch proper authorities.

• Operate all BSOC equipment and peripheral equipment under supervision.

• Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.

• Perform other duties as assigned, including specialized projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent, college degree preferred.

• Experience with 911 Dispatching or other Emergency Communications strongly preferred.

• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.

• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.

• Self motivated problem solver with demonstrated analytical skill set.

• Good organizational, multi tasking, and time management skills.

• Ability to work in a team environment.

• Demonstrated verbal and written communication skills, 30 wpm.

• Successful completion of 4 week on the job training.

• Experience with Microsoft Office Suite.

WORKING CONDITIONS:

• General office environment in a Central Station setting.

• Extended viewing of computer monitors/screens.

• Minimal domestic and international travel will be required

Bancorp Security Operations Center Agent I 3pm-11:30pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION – Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.